This agreement is between:
a)Dr Veronika Peters trading as Dr Veronika Peters(ABN 18627637980) (“we”, “us”,“our”); and
b)Client Business Name(“Client”, “you”,“your”).
This agreement commences on the date that it is accepted by you and will remain in force for the Initial Term, unless extended by agreement or terminated earlier. The parties commit to a review of this arrangement at the end of the Initial Term and, if they decide to continue, the term will extend on a month to month basis.
The specific services we will provide to you under the current engagement are set out in our proposal via email, quote or other written communication (Proposal) accompanying this Agreement.
If we have discussed a service previously but you don’t see it included in the Proposal, please raise this with us, as the scope of our engagement will be limited to the documented Proposal. These terms will apply to future Proposals unless we provide updated terms to you.
Coaching sessions and content will vary greatly depending on your personal needs, goals, desired outcomes, priorities, budget and other factors. Typical areas and tasks we may perform include, but are not limited to:
Exploration, Clarification and Integration of Career and Life Goals, Purpose, Impact, Growthand related Transition Planning, Leadership coaching, CSR and philanthropy facilitation, Key notespeaking
Our 1 to 1 coaching is predominantly delivered virtually, via Phone, Video Conference (ie Skype, Zoom) or other suitable method, as discussed with you. Session dates and times will be scheduled when we start working together via online booking system and may be scheduled all in advance, or on a rolling basis, week to week.
Support between meetings: Your coaching package includes any email or text messages or phone support you might need between our meetings to raise any questions or share any updates. Weattempt to respond within 24-48 hours.
We ask that you do the following:
a. Choose the frequency of sessions: Session frequency can range from weekly to fortnightly to monthly. The client chooses the frequency of meetings according to how quickly the client wants to progress and how much time the client has available between meetings to work on assignments. It is the client’s responsibility to book the meetings either at the end of the meeting or by contacting us. We ask that any cancellations/rescheduling happen at least 48 hours before the meeting to avoid a full fee charge for the missed session. Clients often have high expectations of themselves and can feel a desire to cancel when they feel they have not made adequate progress between sessions. It is important to keep the momentum going at this stage as the conversation in next session might quickly resolve what has kept the client stuck.
b. Understand that coaching is a collaborative process –Please commit to using the knowledge from the Services provided with integrity and an inquisitive mind.
c. Acknowledge you are responsible for your actions and resulting outcomes.
d. Your input in between the sessions as prompted in exercises and follow up emails are essential to the progress of the Services provided to you. You may choose to email a brief update or share any exercises prior to your session along with any specific questions you would like to address so they can inform the planning for the next session.
e. Every client is different. Our coaching services are individually tailored to suit the client’s needs. The client is aware that coaching is in no way constructed as psychological counselling or therapy. Please be aware that coaching programs can be life changing, can provoke change, growth and strong emotions.
f. A coach might act as a sounding board –However, the client always remains the decision maker in their career and life.
In consideration for the provision of the Services, you agree to pay us the Fees in full set out in the Proposal. No refunds will be provided after signing of our Agreement, unless for some unforeseen reason I cannot deliver the agreed services to you within a reasonable timeframe. There will be no additional charges to you, unless you later request additional sessions or services beyond the scope of our initial Agreement.
You agree to pay the Fees within 7 days by direct credit to our Nominated Accounting accordance with the Payment Terms set out in the invoice and in such manner as reasonably directed by us.
If you fail to pay the Fees as set out in this clause, we may charge default interest at a rate of 5% per annum on all outstanding amounts from the due date up to and including the day that payment is made and suspend delivery of the Services to you until the Fees (plus any interest and costs charged under this clause) are paid.
If any amounts remain outstanding for more than 60 days, wemay refer the matter to a debt collection agency or solicitor and you will be liable to pay any costs weincur or become liable to pay for the collection of such unpaid amounts, including but not limited to debt collection fees, charges and commissions and legal fees and costs on a full indemnity basis.
For individual coaching, if you need to postpone or reschedule a session, I ask you providedat least 48hoursnotice prior to the scheduled sessiontime. Rescheduling is subject to our availability. Sessionsshouldbe rescheduled within 2weeksof the original scheduled time. Failure to provide sufficient notice or to reschedule within 2weeksof the original session will result in forfeiture of the session.
8.CANCELLATION AND REFUNDPOLICY
You may only cancel or postpone any other session time if you submit a cancellation or postponement request to us using our online booking/scheduling system (or otherwise in writing by email) at least 48hoursprior to the appointment.
Of course, we understand that life gets in the way and so if you have special circumstances that mean you would like to cease or pause working together, we may in our absolute discretion agree to cease or pause our arrangements in such circumstances.
Nothing in this clause is intended to exclude any right or guarantee to which you are entitled under the Australian Consumer Law.
Either party may terminate this Agreement:
a)on 14days' written notice to the other party;
b)by agreement of the parties; or
c)as otherwise set out in this Agreement.
Wemay terminate this Agreement:
a)immediately on written notice to the Client, if the Client engages in conduct which wereasonably consider tobe illegal, immoral, unfair or deceptive, or which may otherwise jeopardise ourname, reputation or business;
b)on expiry of notice given, if the Client breaches a term of this Agreement and fails to remedy the breach within 14 days after having received notice in writing of the breach; or
c)immediately on written notice to the Client, if an Insolvency Event occurs in relation to the Client.
You indemnify sin respect of any loss or damage suffered by us(including lossor damage to equipmentor personnel due to theft, injury or accident) due to any action or omission of you or any participantin any workshop delivered pursuant to this agreement.
This clause survives termination of this agreement
We may use the intellectual property of other persons in providing the Services, whetherunder licence or other authorisation or permission of the intellectual property owner. Weacknowledgethe intellectual property of others as appropriate and as required by law.
We own the intellectual property in all coaching and training materials and the material on ourwebsite and grant no licence with respect to our intellectual property. It is retained for ourexclusive use.
All intellectual property created by you during any appointment is retained by you and is not owned or retained by us.
You are not permitted to make any audio-visual recording of any Services(including still photography) without our express permission, which may be subject to further agreement and fees.
Any variations to this agreement may only be made in writing signed by both parties. Any variations requested by you, including variations to scope, date and time of the Services may be refused by us or permitted at extra charge(see also our Cancellation and Refund Policy above)
It’s likely that while we’re working together, we may disclose Confidential Information to each other. We each undertake to keep such Confidential Information private (except as authorised by the other party or as required by law) and take reasonable measures to protect its confidentiality. This clause survives termination of this agreement.
14.ADVICE AND INFORMATION
Please note that we provide coaching, mentoring &general information only. Our Services should not be taken as, or substituted for, professional financial, legal, taxation or medical advice. We recommend you seek out personalised advice in these areas according to your needs.
You may be entitled to guarantees in relation to our Services pursuant to the Australian Consumer Law. Other than those guarantees, we specifically exclude any other guarantee in relation to our Services.
Coaching and mindset work can help to develop long term growth and success.However,please note that individual results will vary -much depends on you, as you are ultimately and solely responsible for your actions, decisionsand results.
We do not warrant or guarantee specific outcomes. While we may discuss strategic goals with you, we do not warrant or guarantee that such goals will be achieved. Any indications given are examples and are based on experience. These must not be relied on to predict future results. You agree that you have not relied on any warranty, guarantee or representation given by us in entering into this agreement.
Failure to achieve results alone will not give rise to a right to terminate this agreement.
16.LIMITATION OF LIABILITY
Nothing in this agreement is intended to exclude any right or guarantee to which you are entitled under the Australian Consumer Law.
Where ourServices fall within the scope of the Australian Consumer Law, welimit ourliability to you to the fullest extent permissible by law, including by limiting ourliabilityunder section 64A of the Australian Consumer Lawto providing the Services again or paying for the Services to be provided again. We specifically exclude liability for negligence. To the maximum extent permissible by law, we exclude liability for consequential loss or damage, including loss of business profits.
Otherwise, we exclude all liability to you (including for negligence and consequential loss or damage, including loss of business profits) and you hereby waive, release and discharge, on a continuing basis, all claims you have or may have against us relating to the provision of the Services, however arising.
If a dispute arises between us, we each agree that the party claiming the dispute must not commence any court or arbitration proceedings (except where they seek urgent interlocutory relief), unless they have first complied with this clause.
The party claiming the dispute must first inform the other party in writing of the following:
a)the nature of the dispute;
b)the outcome they desire to resolve the dispute, and
c)the action they believe will settle the dispute. On receipt of the notice by the other party, both parties will make every effort to resolve the dispute by mutual negotiation within 20 Business Days.
If the parties are unable to resolve the dispute in that time, the parties must agree on selection of a mediator (if the parties are unable to agree, they agree to request that the President of the Law Society of NSW/Australiaappoint a mediator) and will be equally liable for the fees and reasonable expenses of the mediator and the cost of the venue of the mediation (to be paid in advance). The parties must each pay their own costs associated with the mediation, which must be held inSydney,NSW/Australia, Australiaunless the parties and the mediator agree that thelocation is inconvenient and are unable to agree on a suitable alternative location, in which case the parties may agree to participate in online mediation.
All communications made by the parties arising out of this dispute resolution clause are confidential and to the maximum extent possible, must be treated as "without prejudice" negotiations for the purpose of applicable laws of evidence.
This clause survives termination of this agreement.
a)Time is of the essence in this agreement. No extension or variation of this agreement will operate as a waiver of this provision.
b)We won’t voluntarily assign or otherwise transfer our obligations under this agreement without your prior consent, however, we may sub-contract one or more aspects of the Services, provided always that we will remain the head contractor and will be responsible for the delivery of the Services in accordance with this agreement.
c)This agreement is the entire agreement and understanding between the parties on everything connected with the Services, and supersedes any prior understanding, arrangement, representation or agreements between the parties as to the Services.
d)If anything in this agreement is unenforceable, illegal or void, it is severed,and the rest of the agreement remains in force.
e)Any waiver by any party to a breach of this agreement will not be deemed to be a waiver of a subsequent breach of the sameor of a different kind.
f)Neither party will be liable to the other party for any loss caused by any failure to observe the terms and conditions of this agreement, where such failure is occasioned by causes beyond its reasonable control including, but not limited to, by fire, flood, riot, strike, war, restrictions and prohibitions or any other actions by any government or semi government authorities, or major injury or illness of key personnel.
g)The law of NSW/Australiagoverns this agreement and the parties submit to the non-exclusive jurisdiction of the courts of NSW/Australia.
h)A notice or other communication to a party must be in writing and delivered to that party in one of the following ways:
ii.posted to their address, when it will be treated as having been received on the second Business Day after posting; or
iii.sent by email to their email address, when it will be treated as received when it enters the recipient’s information system.
In this agreement:
a)Agreement means this agreement between us and the Client.
b)Australian Consumer Lawmeans Schedule 2 of the Competition and Consumer Act 2010(Cth).
c)Business Daymeans a day on which banks are open for business inSydney, other than a Saturday, Sunday or public holiday.
d)Confidential Informationrefers to any data or information relating to us or the Client, whether business or personal, written or oral and regardless of how or when it was provided to the other party, which would reasonably be considered to be private or proprietary to the disclosing party and that is not generally known and where the release of that Confidential Information could reasonably be expected to cause harm to usor the Client, and includes the terms of this agreement (except to the extent that disclosure of the terms is necessary for the purpose of legal or financial advice).
e)Initial Term means a period of 12monthscommencing on your acceptance of these terms;
f)Intellectual Property means all intellectual property rights of any kind, in any jurisdiction, subsisting now or in the future (including, without limitation, business, company or trade names, domain names, patents, inventions, copyright, design rights, know-how, trade marks, the right to sue for passing off and rights to use, and protect the confidentiality of, confidential information), whether registered or unregistered, and including the rights to apply for or renew the registration of any such rights and any rights the subject of any lapsed application or registration, as well as all digital and electronic rights.
g)Nominated Account means our account with details as stated in our invoice.
h)Services means the services set out in our Proposal.
In the interpretation of this agreement:
a)References to legislation or provisions of legislation include changes or re-enactments of the legislation and statutory instruments and regulations issued under the legislation;
b)Words denoting the singular include the plural and vice versa, words denoting individuals or persons include bodies corporate and vice versa, references to documents or agreements also mean those documents or agreements as changed, no vated or replaced, and words denoting one gender include all genders;
c)Headings are inserted for the convenience of the parties only and are not to be considered when interpreting this agreement;
d)Grammatical forms of defined words or phrases have corresponding meanings;
e)Parties must perform their obligations on the dates and times fixed by reference to Sydney, NSW/Australia, Australia;
f)Reference to an amount of money is a reference to the amount in the lawful currency of the Commonwealth of Australia;
g)If the day on or by which anything is to be done is a Saturday, a Sunday or a public holiday in the place in which it is to be done, then it must be done on the next Business Day;
h)References to a party are intended to bind their executors, administrators and permitted transferees; and
i)Obligations under this agreement affecting more than one party bind them jointly and each of them severally.
You will be taken to have accepted the offer contained in this agreement on the happening of:
a)Receipt by me of your signed copy of the agreement;
b)Receipt by me of your written or verbal acceptance of the terms of the agreement;
c)Receipt by me of your payment after you have received a copy of this agreement; or
d)Receipt by me of your written or verbal instructions to provide the Services after you have received a copy of this agreement, whichever occurs first.
SIGNED AS AN AGREEMENT
EXECUTED BY DR VERONIKA PETERS TRADING AS DR VERONIKA PETERS
EXECUTED BY THE CLIENT: